If you’re looking to plan the trip to Tuscany of your dreams, send an e-mail to Pam Mercer and you’ll be guaranteed one thing: a trip you will treasure for the rest of your life. I am a concierge at a hotel in United States, and I am well aware that the secret to providing memorable service is going above and beyond. Well, let me tell you-Pam just blew my mind with her trip-planning abilities.

The guides Pam chose for us were not good–they were EXTRAORDINARY. They were the KEY to us appreciating and discovering Tuscany in a way most people who visit all these towns never really experience.

Pam really will take of everything-it’s like one-stop shopping. And I must say I was also impressed at how she took ownership of our trip-taking the time to track us down when we were on the trip almost every day to see how things were going as if we were a member of her own family. Who does this? Incredible. In a world where good customer service appears to becoming a thing of the past, Pam Mercer will renew your faith that, in fact, GREAT customer service is not dead.

Take it from someone who put my entire trip in her hands-you can trust whatever she recommends. Do so, and you’ll have a trip you’ll never forget.

Kevin McQuade
Member, Les Clefs d’Or (international organization of the world’s top hotel concierges)
Chief Concierge
Holiday Inn Historic District
Charleston, South Carolina